You do not need to set-up an account to place an order. However, we do advise you to set-up an account in order to benefit from our services such as:

1. Adding items to your Wishlist including sold-out items.

2. Staying up to date with our new arrivals.

3. Receiving curated newsletters on trend reports and season must-haves.

4. Getting a notification once we start our season sales.

5. Having the option to track your orders and orders’ history.

6. Requesting an item return directly from your account.

7. Receiving a credit note if you chose to return an item.

8. Saving your delivery address and card details for a faster checkout during your next purchase.

To set up your account on kookiwannabe.com, simply click the ‘Register’ icon on the top right of our home page and follow the steps mentioned.

If you have an account registered and forgot your password, click on the ‘forgot password’ tab and you will receive an email on how to reset your password. If you are experiencing any other technical difficulties/issues kindly contact us at sales@kookiwannabe.com with a description of the trouble you are facing. Kindly note our working hours are 9 am to 6 pm.

We at KOOKIWANNABE take personal information and data security very seriously therefore any personal information you provide us is stored in secure servers. We use a Secure Socket Layer (SSL) Technology to encrypt all online payments done through kookiwannabe.com. Kindly check our Privacy Policy section for full details on any additional information.

Our seasonal sales usually take place twice a year. Occasional promotions may come up throughout the year, kindly register an account with us to stay up to date on any promotions and sales.

We accept payments made by credit cards using Visa, MasterCard, and Mada. We also have a ‘Cash on Delivery’ option. Please note we do not accept cheques. 

KOOKIWANNABE is exclusive to shipping to KSA at the moment.

Yes we can ship to multiple addresses per order, please contact us straight after you place your order before it ships.

Before an item has been dispatched for delivery, we can cancel or amend your order (changing the size or editing the billing/shipping address). However, we are unable to combine orders or add pieces to an existing order once it has been placed.If you wish to make any amendments or changes kindly contact us at sales@kookiwannabe.com

Once your order has been shipped, we will send you an email and an sms confirming the dispatch of your item along with a tracking number to track the item online on the courier’s website. 

We currently offer a 7-day exchange for unused, unworn, undamaged, and in original condition items with all tags and labels still attached. The item must be in full re-sellable condition. We offer returns as a credit note option to be used on kookiwannabe.com only. 

You can return your order, if it is eligible for returns, please contact us at sales@kookiwannabe.com.

We ship within 3 hours inside Jeddah , next day in Makkah and offer a 3-4 working days for orders outside Jeddah. Please go through our SHIPPING & DELIVERY section for more details.

For orders amounting over SAR 100 we offer a complimentary delivery, however, orders under SAR 100 are charged with SAR 15 delivery fee. 

Yes, your package is insured right up to its reception therefore a signature is required upon delivery or you can have someone sign on your behalf if you are unavailable.

There is no duty or tax costs, all our retail prices are inclusive.

We usually guarantee a high quality and luxury service, however if you do happen to receive a damaged order or an item with a defect, we would like you to contact us at sales@kookiwannabe.com to provide you with our utmost customer service.

You may purchase a virtual gift card by clicking on the Gift section on our site and follow our 3 easy steps.

You can manage and change your communication settings on your account at any time. Simply log into your account at kookiwannabe.com and click on ‘newsletter subscriptions’.

Our priority is to send you a beautifully wrapped gift to enhance your kids’ experience. All of your orders will arrive nicely wrapped with an option of adding a message that we will print and attach to the gift, this service is free of charge.